Tom Thumb

The store was not clean and the products were far from fresh. This was quite disheartening as I always shop and refer people to Tom Thumb. I found the nearest associate and returned my items before checking out. The shelves were dusty and disheveled, dirty floors, aged fruits and vegetables, cucumbers soft and starting to wither. I hope the management of this grocery store takes note. This location and the one in Oak Cliff do not meet the Tom Thumb Randall’s standard.

One year later: no change. In fact, the employee named Kirk was back near the meat/deli section talking to another employee as loud as he could about bedding someone's daughter. He was so busy explaining his conquest that he could not be bothered by customers that needed assistance. This place is a cesspool of bad behavior, disrespect, and is completely void of any customer service, for the unapologetically highest prices in town. I thought a year was long enough to give it for improvement. Sadly, I'm wrong once again. Peace out. Forever. RUDE. Pure and simple. I’ve talked many times to management. The scanners need to make eye contact, acknowledge the presence of the customer, and speak clearly. Nope. None of the above. But they’ll, by golly, hold their hand out to take your money!! Followed by….nothing!!! “Thank you for your business in spite of our rudeness & lack of customer service” would be appropriate. But they’ve got their earbuds in, totally tuned out, and cannot be bothered to even be present at their job. That wouldn’t stand in anyone else’s universe. Thankfully there are scores of other service oriented grocery stores who employ pleasant people. I’ve given it the ol’ college try and multiple discussions with managers. No change. I’m out. Save yourself the rude disrespect & go somewhere else.

Very clean facility, great location, they have few more over the metro but don't have kosher in them. I travel from OKC every 2-3 months to shop here Their Israeli kosher selection is good, just hope they had little more ,to save me a trip to the other stores . Everyone is kind and friendly. They have a big selection of kosher meat and chicken . I wish they could bring more stuff like the pictures I uploaded. Thank you

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